How do I contact GW2 support?

If you need help with an issue or to contact support directly, you can do that at You do not have to have a working/active account or a serial code to use the “Submit A Request” function. The support team and the community team are different groups.

Where is ArenaNet support located?

ArenaNet, LLC is an American video game developer and subsidiary of NCsoft, founded in 2000 by Mike O’Brien, Patrick Wyatt and Jeff Strain and located in Bellevue, Washington. They are most notable as developers of the online role-playing game series Guild Wars.

How do I recover my ArenaNet account?

Recovering Your ArenaNet Account

  1. Try logging in with any email address you might have used for the account.
  2. Search your email for messages to (or from) the ArenaNet Support Team.
  3. Search your email for a receipt with your game key.

How long does it take for ArenaNet support to respond?

We’re currently responding to prioritized support tickets within 48 hours, and will soon be responding within 24 hours.

How do I submit a ticket in gw2?

Simply submit your ticket anonymously:

  1. Open the ticket request form.
  2. Click the “submit your ticket anonymously” link.
  3. Select a category for your request.
  4. Continue filling out the form. Try to complete as many form fields as possible!
  5. Click Submit to send your ticket to the support team.

Is Guild Wars 2 free?

In short, yes, Guild Wars 2 is a free-to-play title – however, if you are playing on the free account you won’t have access to some of the features that paid accounts have.

How do I unblock my Guild Wars 2 account?

Guide: Account is blocked what to do?

  1. Create a support ticket including the following;
  2. Your account name.
  3. Change your password to a unique to GW2 and mention this in the ticket.
  4. Any unkown logins in security page of your guild wars 2 account.
  5. Your 25-digit Guild Wars 2 serial code.
  6. Order ID.

How do I find my old Guild Wars account?

Your First and Last Name….When emailing the Support Team at [email protected], make sure you include as many of the following details as possible:

  1. Any Guild Wars Serial Code(s) used on the account.
  2. The Mailing Address entered when registering the account.
  3. Any Character Names you think are on the account.

How long does it take to hear back from Guild Wars 2 support?

If you haven’t played your GW1 account in a while, it could have been compromised, though that would also mean they know your GW2 info, assuming they’re linked. GW1 support is very slow. Don’t expect to get a response for 6-12 weeks.

How do I contact ArenaNet?

ArenaNet Phone: (425) 462-9444 Fax: (425) 671-05893180 139th Ave SE, Ste 500, Bellevue, WA 98005

What are the rights of ArenaNet LLC?

©2021 ArenaNet, LLC. All rights reserved. All trademarks are the property of their respective owners. By clicking “I Accept” below, you accept our and third parties’ use of marketing, social media, and advertising cookies and related personal data processing to improve functions, advertisements, and content on our websites and those of others.

What is ArenaNet games?

Games are art. We bring art to life. We’re ArenaNet. We make the games we want to play a reality, and infuse them with innovation, hand-crafted detail, and creative passion.