What model is my VTech phone?

Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Are VTech handsets interchangeable?

Yes, providing each base is connected to the phone line.

How do you troubleshoot a VTech phone?


  1. Unplug any power supplies connected to your product;
  2. Remove any installed batteries or battery packs;
  3. Wait 5 minutes;
  4. Plug the power supplies into the product;
  5. Install the batteries.
  6. Finally, try using your product as you normally would.

How do I reset my VTech phone?

Through the Phone Menu:

  1. Navigate using the phone buttons to Menu > Admin Settings > Select.
  2. Press the 123 soft key to change encoding to lowercase letters, then enter admin as the password.
  3. Scroll down to Reset to Default.
  4. Press the Yes soft key to confirm the factory reset.

How do I connect my VTech phone to my cell phone?

Turn on the Bluetooth feature of your cell phone and search for or add new devices. Press MENU/SELECT to set the telephone base to discoverable mode. Once your cell phone finds your VTech DS6321/VTech DS6322, press MENU/SELECT. Enter the PIN of the telephone base (the default PIN is 0000) into your cell phone.

How do I pair my VTech phone to a new base?

On the base station, press the HANDSET LOCATOR button for at least four seconds, and then release the button. Both LEDs on the base station begin to flash. Press the # key on the handset to begin registration. The process takes up to 10 seconds to complete.

Can different DECT phones work together?

In short, the answer is yes- sometimes. Assuming that both the base and the handset use DECT and GAP to connect to each other, then they should be able to function together. That being said, they may not work together perfectly.

How do I pair my VTech phone with my cell phone?

Can I use a cell phone as a landline?

Voice Bridge essentially turns your smartphone into a second interface for your landline and allows it to act more like your cell number. It goes the other way, too; users can make landline calls from their smartphone, but those calls will use up data unless you’re on Wi-Fi.